Policy & Agents

Reliable Home Estates – Privacy Policy, Terms & Policies

Effective Date: April 28, 2026

Welcome to Reliable Home Estates. We are committed to maintaining transparency, protecting your privacy, and ensuring a smooth property buying and selling experience. Please read our policies carefully.
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Privacy Policy
Information We Collect
We may collect the following information:
– Full Name
-Phone Number
-Email Address
-Property Preferences
-Location Details
-Any information voluntarily submitted through our website forms

How We Use Your Information
Your information may be used for:
-Providing property consultation services
-Responding to inquiries
-Scheduling site visits
-Sending property updates and promotional offers
-Improving our customer service

Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may only be shared with developers, property owners, legal authorities, or other necessary parties to facilitate transactions or comply with applicable laws.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Cookies
Our website may use cookies to enhance your browsing experience, personalize content, and analyze website traffic.

Third-Party Links
Our website may contain links to external websites. Reliable Home Estates is not responsible for the privacy practices or content of third-party websites.

Your Consent
By using our website, submitting forms, or sharing your details with us, you consent to the collection and use of your information as described in this Privacy Policy.

Policy Updates
Reliable Home Estates reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page.
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Property Hold Policy
-Once a customer has visited and selected a property, the property may be held exclusively for a maximum of 2 to 3 days.
-During this period, the customer must confirm the booking by paying the booking amount.
-If the booking amount is not received within this timeframe, the property may be released to other interested buyers without prior notice.
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Booking Amount Refund Policy
-The booking amount is refundable only if the cancellation request is made within 2 days of the booking date.
-If cancellation is requested within 2 to 3 days, the refund may still be processed after minimal administrative and processing deductions.
-No refund will be applicable if seller is not agree and after 3 days from the booking date.
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Bayana Payment & Refund Policy
-After booking, the customer must complete the bayana payment within 5 days from the booking date.
-The bayana amount is refundable only if cancellation is requested within 5 days of -the bayana payment date.
-In case of cancellation within 5 days, deductions may apply as per the developer’s terms and associated charges.
-No refund will be applicable if seller is not agree and after 5 days of bayana payment.
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Registry Policy
-The final registry date shall be finalized through mutual understanding between the buyer and the seller.
-Both parties are expected to complete the transaction within the agreed timeline.
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Commission Policy
-Reliable Home Estates charges a professional service fee ranging from 1% of the total property value, depending on the deal, property, and services provided.
-The final commission percentage will be mutually agreed upon before booking confirmation.
Commission Payment Schedule
–50% of the agreed commission must be paid within 2 days of booking.
-The remaining 50% of the agreed commission must be paid within 3 days of bayana.
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Service Commitment
-Reliable Home Estates remains fully committed to assisting customers from booking until the successful completion of the property registry.
-Payment of commission does not affect the quality, priority, or level of service provided.
-Our team will continue to provide complete support throughout the transaction process.
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Important Notes
-Commission once paid is non-refundable unless otherwise agreed in writing.
-Any deductions under the refund policy will be communicated before processing.
-Approved refunds, if applicable, will be processed within 7 to 15 business days.
-Reliable Home Estates reserves the right to review, modify, or update these policies at any time without prior notice.

Client Relationship Manager

Ankit Bhardwaj

Ankit Bhardwaj is serving as the Client Relationship Manager at Reliable Home Estates and plays an important role in building strong client relationships while ensuring high standards of customer satisfaction and engagement.
A digital marketing professional with a B.Tech in Computer Science and advanced certifications in Digital Marketing, he brings a combination of technical knowledge and marketing expertise. He has experience in managing multiple clients and delivering results-driven strategies across SEO, social media marketing, content marketing, and PPC campaigns.
Previously associated with Wipro, he developed strong technical, analytical, and project management skills that further enhanced his professional capabilities. By combining technical expertise with marketing experience, he focuses on delivering effective, data-driven solutions that contribute to business growth and long-term success.

Franchise Partner

Surinder Pal Singh

Surinder Pal Singh is a dedicated real estate professional associated with Reliable Home Estates and is also the owner of SP Properties. SP Properties is an authorized partner of Reliable Home Estates and is working in association with the team handling the area alongside Sanjiv Sharma.
With extensive experience in property dealing, client relationship management, and sales, he has established a strong reputation for professionalism and customer satisfaction. His expertise in understanding client requirements and providing suitable property solutions has helped build trust and long-term relationships with clients.
His leadership skills, industry knowledge, and commitment to quality service contribute significantly to business growth and overall success.

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Branch Head

Jony Garg

Jony Garg is a dedicated real estate professional associated with Reliable Home Estates⁠ and is also the owner of Shiv Shakti Builder. Shiv Shakti Builder is an authorized partner of Reliable Home Estates and handling the Bhadson Road to Sirhind Road region area with the franchise office located at bhadson road.
With extensive experience in property consulting, client relationship management, and sales, Jonny Garg has built a strong reputation for professionalism, reliability, and customer satisfaction. His expertise in understanding client needs and delivering suitable property solutions has helped establish trust and long-term relationships with customers.
As the Branch Head of this franchise, he plays a key role in driving business growth, managing operations, and ensuring quality service standards while leading the team with commitment and excellence.

Creative Head

Pranav Garg

Pranav Garg is serving as the Digital Marketing Manager at Reliable Home Estates and is working from the Bhadson Branch. He plays a key role in managing digital marketing activities and strengthening the company’s online presence.
With expertise in digital strategies, online promotions, and customer engagement, he focuses on creating effective marketing campaigns to increase brand visibility and generate business opportunities. His innovative approach and understanding of modern marketing trends help in connecting with potential clients and expanding market reach.
His dedication, creativity, and professional skills contribute significantly to the growth and success of the organization.

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Branch Head

Sanjiv Khausla

Sanjiv Khausla is a dedicated real estate professional associated with Reliable Home Estates. He is handling the Old Bus Stand Patiala to Rajpura area, with the office conveniently located near Punjabi University, serving clients with commitment and professionalism.
With extensive experience in property dealing and client relationship management, he has developed a strong understanding of customer needs and market trends.
He holds an MBA qualification, which further strengthens his expertise in business management, sales strategies, and customer service.
His professional approach, leadership skills, and industry knowledge help ensure quality service and customer satisfaction, contributing significantly to business growth and success.

Sales Executive

Dheera

Dheera is a dedicated Sales Executive associated with Reliable Home Estates and is working under the leadership of Jonny Garg. He plays an important role in assisting clients with property-related requirements and ensuring smooth customer interactions.
With a customer-focused approach and a strong understanding of sales and client handling, he is committed to providing quality service and helping customers find suitable property solutions. His communication skills, professional attitude, and dedication contribute positively to the growth and success of the team.

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